Limited Beta • 15 restaurant groups per cohort

Stop Being the Maintenance Middleman

Built for restaurant operators managing 5–20 locations who are tired of chasing vendors and repair updates.

Text the problem. Tessa logs it, dispatches the vendor, and tracks the repair until it's done.

How Tessa Works

1

Manager texts the issue

Example:

"Walk-in cooler not holding temp"

2

Tessa logs the repair and contacts the vendor

Issue categorized
Vendor contacted
Technician scheduled
3

Everyone sees updates until the repair is complete

Real-time updates
Logged automatically
Full visibility

Every Multi-Unit Operator Knows This Story

You're stretched across multiple locations, and maintenance is chaos

6:12 AM

The morning text

"Walk-in freezer not holding temp"

Now your day starts with a repair emergency.

Vendor phone tag

You call the repair company. They say tomorrow. Tomorrow becomes next week.

No visibility

One manager fixed it. Another location still has the same problem. You find out later.

Repairs that never get followed up

Parts ordered. Technician scheduled. Then everyone forgets.

Restaurant maintenance isn't complicated.
Managing it across multiple locations is chaos.
That's why we built Tessa.

See Tessa in Action

Watch how a repair goes from text to completion

Manager texts:

"Walk-in freezer not cooling"

Manager texts

Vendor contacted
Technician ETA 2:00 PM

Tessa dispatches vendor

Issue closed
Repair logged

Repair completed

Sound Familiar?

Your phone buzzes at 6am

Another freezer down — $400 in spoiled inventory before someone arrives.

Vendor phone tag

Three calls just to get someone on site.

Same questions every week

Which vendor handles that unit?

No visibility

You find out about problems after they become emergencies.

Built for Restaurant Groups Running 5–20 Locations

Perfect for operators who:

  • Run 5–20 locations
  • Want visibility across repairs
  • Don't have a facilities manager
  • Are tired of chasing vendors

Probably not for you if:

  • You operate a single restaurant
  • You have a corporate facilities team
  • You use enterprise systems like ServiceChannel

How Tessa Works

1

Your team texts Tessa

  • No apps
  • No logins
  • Just text the issue
2

Tessa handles the triage

  • Identifies equipment
  • Contacts vendor
  • Schedules technician
3

You stay out of it

Every update and resolution is logged automatically.

A Day in the Life with Tessa

7:15

Manager texts issue

Walk-in cooler not holding temp. Tessa logs and contacts vendor.

8:40

Vendor scheduled

Technician arriving at 2:00 PM.

2:30

Repair completed

Tessa logs the repair.

5:00

Dashboard overview

Issues resolved today3
Technicians scheduled tomorrow1
Emergencies0

Everything handled.

Everything Happening Across Your Restaurants — In One Place

See every repair, vendor visit, and maintenance task across all locations. No more guessing.

Open Critical
3
Avg Resolution
4h 12m
This Month
$12.4K
Walk-in Cooler - Location #7
Dispatched to ABC Refrigeration • 45 min ago

Never chase vendors again

Tessa follows up automatically until the repair is complete.

Know what's broken across every location

View every issue across all restaurants in one dashboard.

Stop missing preventive maintenance

Tessa schedules recurring equipment services.

40%

Faster issue resolution

85%

Fewer follow-ups with vendors

90%

Staff satisfaction

Based on operator surveys

"We cut our time chasing repairs by 70%. Tessa just works."

Director of Operations
12 Locations • Chicago

"My GMs love that they can just text. No more phone tag."

Owner
8 Locations • Phoenix

"Finally, visibility across all our locations in one dashboard."

VP Operations
18 Locations • Texas

Request Early Access

We personally onboard every operator in the first cohort.

Ready to Stop Chasing Repairs?

Join operators managing multiple locations who have automated their maintenance chaos.

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